Frequently Asked Questions

Everything you need to know about our stylish identification tags.

How long does it take to process my order?

Each tag is custom engraved to your specifications. Our standard processing time is 1-3 business days before your order is shipped.

What materials are used in your pet tags?

We use premium materials including high-grade stainless steel, brass, and lightweight aluminum to ensure durability and a fashionable finish for your pet.

Do you offer international shipping?

Yes, we ship our pet tags worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.

Can I return a customized tag?

Since our tags are personalized with your pet's information, we cannot accept returns unless the product is defective or there was an engraving error on our part.

How do I ensure the text on the tag is readable?

We recommend keeping your text concise. Use up to 3-4 lines of text depending on the tag size to ensure the font remains large and legible.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Apple Pay.